Support Options and Conditions
Customers with an existing Continuous Support Contract can expect:
- Level 1 Support from KKC
- Initial response within the hour
- Contact within four (4) hours
- Resolution of a problem within 24 hours
- Access to all published Hot-Fixes, Service Packs and new Versions
- Level 2 and 3 Support is also available from Australia and USA BMC respectively
Application Support and Maintenance
KKC also provides additional services to customers through a negotiated agreement, costs apply:
- Remote Maintenance of your installed solution
- Performance\configuration reviews
- Training
- Development of solution
KKC Support
New Zealand Office:
Telephone: (09) 889 4290
Email: support@komputerkraft.co.nz
Web: www.kkc.net.au
Australian Office:
Telephone: (07) 3103 2231
or 0451 832 544
Email: support@kkc.net.au
Web: www.kkc.net.au
Business Hours
Weekdays: 9am to 6pm
Saturday/Sunday: By appointment